Terms & Conditions

Terms & Conditions


West Van Florist Ltd. Guarantees you the finest, premium product available. If the product does not live up to our guarantee, simply call, or return it within 24 hours and we will be pleased to replace it for you.

FTD provides a 100% satisfaction guarantee on all floral items that are transmitted through the FTD service, provided we are contacted by you within 5 days of delivery of the product.

Non-perishable gifts that are not part of a perishable arrangement, or planted container, will be replaced or refunded within 10 days, provided they are returned in their original packaging and condition, along with the receipt.

Sales Tax

Every order you place with West Van Florist for delivery in B.C. will be charged a Goods and Services tax of 5%, and a 7% Provincial Sales Tax. Delivery to most other Provinces in Canada will be taxed a 5% Goods and Services tax only. World Wide and USA delivery orders will be taxed a 5% Goods and Services tax on the service charge portion only.

Order Changes

If you require changes to an order, such as an address or card message change, please call our Customer Service Department at 604 922 4171 or 1 800 667 1055. Please be advised that we are unable to cancel, or make changes to an order that has already been delivered, or is in the process of being delivered.

Regular Delivery Areas

Delivery areas include; West Vancouver, North Vancouver, and Vancouver, 7 days a week. Lions Bay, and Burnaby delivery is Monday to Saturday, and Bowen Island delivery is Monday to Friday. Deliveries to Richmond, New Westminster, Annacis Island, Coquitlam, Port Coquitlam, Port Moody, Delta, Surrey, White Rock, and Tsawwassen may be delivered through our FTD Selected Florist. Canada, USA and World Wide Deliveries are sent through our FTD Selected Forists. Statutory Holidays may affect delivery schedules. 

Delivery Charges

West Van Florist Local delivery charges are calculated by postal code zones. Online charges are based on our regular delivery times and schedules. Various delivery methods are available, such as Rush, Same Day, Next Day, Monthly, etc. as well as FTD and Teleflora deliveries. Charges for these services may vary and can be confirmed by calling 604 922 4171 or 1 800 667 1055. Delivery charges for a particular level of service are the same whether you are placing your order online, in our store, or by phone. 

Substitution Policy

Occasionally substitutions may be necessary due to seasonal conditions, fresh product availability, and container changes. Care is taken to maintain the style, theme, and colour scheme of the order, always using fresh product, and quality containers of equal, or higher value. When ordering fresh product of one variety, such as roses or orchids, we will do our very best to match the variety and colour chosen, but will substitute if the product is unavailable. 

Payment Methods – Online

Visa, MasterCard and American Express are accepted for payment of orders. Moneris Solutions is the largest processor and acquirer of debit and credit card payments in Canada, and processes secure credit card payments for West Van Florist Ltd. Moneris was established in December, 2000 as a joint investment between RBC Royal Bank and BMO Bank of Montreal. Their head office is located in Toronto, Ontario. 

Business Hours

West Van Florist Ltd. is open from Monday through Saturday from 9:00am to 6:00pm and 10:00am to 5:00pm on Sunday. We offer a 24 hour phone ordering service through Flowers All Hours, or please visit our Website at www.westvanflorist.com to place your order.

Holiday Orders

In order to ensure on-time delivery during the busy holiday seasons, please place your order at least two (2) days prior to the following holidays: Thanksgiving, Christmas Day, Boxing Day, New Year's Day, B.C. Family Day, Valentine's Day, Easter, Mother's Day, Victoria Day, Father's Day, Canada Day, B.C. Day, and Labour Day.